speel
I am in the middle of reading one really excellent book, “The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It” by Michael E. Gerber. On page 105, Gerber shares an anecdote about going to a barber shop where, on the first visit, he got a great hair cut and was thoroughly impressed with the fantastic customer care and service that he received. On the second...